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Sensitivity Issue / Touch Panel UnresponsiveUpdated a year ago

Troubleshooting:

Issue: Manual Touch not working / Sensitivity Issue.

Potential Causes:

  •  Light bulb(s) burned out.
  •  Breaker is OFF or tripped.
  • Glass Faceplate removed with power on (causing a temporary sensitivity issue)

Solution 1: Switch is registered

Please install the glass Faceplate and then from the app navigate to the Plate settings and restart the Plate. You can accomplish this by following these steps:

 

1) Open the iotty app and on the Devices Page select 'Plates'

Screen_Shot_2022-11-16_at_2.14.34_PM.png

 

2) This brings you to the Plates list of your iotty Smart Switches. A Plate is the Controller which contains all of the gangs of a Switch per location. (One Plate can contain 1, 2, 3, or 4 Switches depending on the model). Select the Plate you would like to restart to resolve the Touch Sensitivity of by selecting the ' > ' arrow

Screen_Shot_2022-11-16_at_2.14.50_PM.png

 

3) This will bring you to the Plate settings, at the top right select the White circle with 3 vertical dots. This will provide a drop down option of Updating the Firmware, Restart Plate, Turn off plate Wi-Fi, or Restore Factory settings. Select 'Restart Plate'

Screen_Shot_2022-11-16_at_2.27.18_PM.png    Screen_Shot_2022-11-16_at_2.27.33_PM.png

Screen_Shot_2022-11-16_at_2.32.55_PM.png    Screen_Shot_2022-11-16_at_2.33.07_PM.png

 

This will restart the device, and it will not respond from the Faceplate when touched. Repeat these steps for any devices that are not responding from the Faceplate but toggle from the iotty app. If you have not registered the switch yet, please follow the steps below.

 

Solution 2: Switch is not registered: 

If you need to reset the touch sensitivity but have not yet completed registration of the switch you can follow these steps:

1) Ensure the glass Faceplate is installed 

2) Turn off power to the switch from the house breaker

3) Restore power to the switch from the house breaker

4) For Instructions to Register your switch please go to here to finish installation.

Tags: faceplate touch, does not turn on/off on off by touch faceplate, glassplate unresponsive, does not work with faceplate glass plate cover on installed, I cannot turn the light on/off at the switch. Only thru the app, touch control by finger, turn on off by finger, by touch

 

 

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