If after installing your iotty device following the Installation Instructions here and turning Power ON at the breaker the backlight is not illuminated as shown above please follow these steps to Troubleshoot. 1) Ensure Power is ON at the breaker. 2)

<pre> <img alt="image3.jpeg" height="400" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/92bf33fe-e02b-4b7f-8c82-1c87022adc74.jpeg" width="300" class="fr-fic fr-dii">.&#xA0; &#xA0; &#xA0; <img alt="image2.jpeg" height="399" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/b3a6d16d-8d67-4bbe-8fe5-72ef9db2cf90.jpeg" width="300" class="fr-fic fr-dii"></pre>&#xA0;If after installing your iotty device <a href="https://iotty.gorgias.help/en-US/articles/smart-switch-and-dimmer-installation-97827" rel="noopener noreferrer" target="_blank">following the Installation Instructions here</a> and turning Power ON at the breaker the backlight is not illuminated as shown above please follow these steps to Troubleshoot.&#xA0;&#xA0;1) Ensure Power is ON at the breaker.2) After turning power OFF at the breaker, check the wiring of your iotty device to ensure no leads or wires came loose or caps came undone.3) If your switch is part of a 3-way or 4-way (shared control of a light or fixture from a different location) set up please ensure the wiring is correct by <a href="https://iotty.gorgias.help/en-US/articles/multi-way-installation-97828" rel="noopener noreferrer" target="_blank">following our 3-way Installation Guide and Tutorial Video here.</a>4) If possible, test the switch location with another iotty switch to confirm the line has power and the wiring is appropriate.&#xA0;If after following these instructions you believe the unit is faulty please email customer support at <a href="mailto:support@iottysmarthome.com">support@iottysmarthome.com</a> with the unit serial #, a picture, and detailed description of the issue.We will be happy to provide technical support and answer any questions you may have.&#xA0;&#xA0;Tags; not working, no power, failed, fail switch, doesn&apos;t work, won&apos;t work, wont, dont, dead, unresponsive&#xA0;&#xA0;&#xA0;

My iotty Smart Switch is unresponsive and not illuminated, what do I do?

<h2 id="physically-reset-your-device-this-will-make-it-rebroadcast-the-devices-wi-fi">Physically reset your device (this will make it rebroadcast the devices Wi-Fi)</h2>This will enable you to register your device after it has been removed from your iotty app.&#xA0;Please view our How to Physically Reset your iotty Smart Switch Tutorial:<iframe allowfullscreen frameborder="0" height="315" src="//www.youtube-nocookie.com/embed/bE4Z2fMUsWU" width="560"></iframe>&#xA0;1) Remove the glass Faceplate, Following the Steps of our <a href="https://iottysmarthome.com/pages/help-center?hcUrl=%2Fen-US%2Fhow-to-remove-the-iotty-glass-faceplate-342798" rel="noopener noreferrer" target="_blank">Faceplate Installation Guide and Tutorial video as shown here.</a>&#xA0; &#xA0; &#xA0; &#xA0; a) To remove, pull away at the bottom of the device until you hear a click then lift off. Do not pull the Faceplate when removing, lift only 2) Press and hold the reset button for 10 seconds on the Backplate (you may need a paperclip or similar to press the button)&#xA0;<pre><img alt="U1_Reset.png" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/2600d1cf-3a0f-4d36-b96f-b51aa1482461.png" class="fr-fic fr-dii"> &#xA0; <img alt="U2_Reset.png" height="377" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/99f674ea-a269-4fe8-8223-b8446c867904.png" width="379" class="fr-fic fr-dii">



<img alt="U3_Reset.png" height="449" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/7acd2d15-e23b-4cc0-b450-6b7927f305e9.png" width="610" class="fr-fic fr-dii">


<img alt="U4_reset.png" height="434" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/1d7fd8e6-beee-4085-9e93-7ed880834c87.png" width="656" class="fr-fic fr-dii"></pre><pre><img alt="Screen_Shot_2020-02-23_at_2.17.40_PM.png" height="301" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/b990fa1e-914e-49bf-b9ac-b1dd5142aa35.png" width="301" class="fr-fic fr-dii">&#xA0; &#xA0; &#xA0;<img alt="Screen_Shot_2020-02-23_at_2.18.28_PM.png" height="300" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/d15c7f9f-4bc3-48fd-ad59-e8f73d0b4abd.png" width="300" class="fr-fic fr-dii"></pre> 3) Then press the AP button for 5 seconds on the plastic Backplate (you may need a paperclip or similar to press the button)&#xA0;<pre><img alt="U1_AP.png" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/733b5336-8e66-4ec1-87b1-23661c4b47ae.png" class="fr-fic fr-dii"> <img alt="U2_AP.png" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/243be2ad-99d8-40a1-8ded-69925212b18f.png" class="fr-fic fr-dii">


<img alt="U3_AP.png" height="482" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/6d2c14b8-7602-4e19-9d72-03b4c33804ad.png" width="572" class="fr-fic fr-dii">

<img alt="U4_AP.png" height="410" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/018b32ae-b7cd-42d0-bfbe-cb262f926a00.png" width="620" class="fr-fic fr-dii"></pre><pre> <img alt="Screen_Shot_2020-02-23_at_2.18.49_PM.png" height="274" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/0ceb7903-0e65-4eaf-ba2a-3f31e4833ae6.png" width="306" class="fr-fic fr-dii"> <img alt="Screen_Shot_2020-02-23_at_2.22.53_PM.png" height="260" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/0ae9be2d-23d7-4e21-a101-c95074e72247.png" width="340" class="fr-fic fr-dii"></pre><h2 id>&#xA0;</h2>4) Register your device (ensuring Bluetooth mode is Enabled on your smartphone), proceed to <a href="https://iotty.gorgias.help/en-US/registering-your-iotty-smart-switch-342858" rel="noopener noreferrer" target="_blank">Registering your iotty Smart Switch here</a> to finish registration&#xA0;Tags: can&apos;t find switch internet wifi w-fi, cant, cant connect to switch broadcast. no wifi no internet, switch not broadcasting, connecting to switch

How to Physically Reset your iotty Smart Switch (Rebroadcast the iotty Switches Wi-Fi network to Register)

<h4 id="how-to-install-and-remove-the-iotty-glass-faceplate">How to install and remove the iotty Glass Faceplate:</h4><iframe allowfullscreen frameborder="0" height="315" src="//www.youtube-nocookie.com/embed/bM2WAp_jyKU" width="560"></iframe> <h2 id>&#xA0;</h2><h2 id="troubleshooting">Troubleshooting:</h2><h4 id="issue-faceplate-wont-stay-on">Issue: Faceplate won&apos;t stay on</h4>Potential Causes:<ul><li>Backplate is broken</li></ul>&#xA0; &#xA0;<img alt="Troubleshooting_Faceplate_Backplate_broken.JPG" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/97916e52-c7db-4807-bbc6-b7189a773939.JPG" class="fr-fic fr-dii">&#xA0; &#xA0; &#xA0;<img alt="Troubleshoot_Faceplate_Backplate_good.JPG" height="121" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/ecb92afb-0a7f-4052-b26f-839849904a7e.JPG" width="312" class="fr-fic fr-dii">&#xA0;<ul><li>Faceplate tabs are broken</li></ul><img alt="Troubleshoot_Faceplate_faceplate_broken.JPG" height="226" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/21f9641b-25d9-42cf-a3ff-68d5fe27e257.JPG" width="283" class="fr-fic fr-dii">&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;<img alt="Troubleshoot_Faceplate_faceplate_good.JPG" height="226" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/94e9ce32-c767-43ea-8ef5-72d469ff84cb.JPG" width="229" class="fr-fic fr-dii"><ul><li>Backplate over tightened on the wall.</li></ul><img alt="Registration_3b.JPG" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/3b74b211-2aa6-494a-a2bb-f2905ae996f9.JPG" class="fr-fic fr-dii">&#xA0;&#xA0;<h4 id="solution">Solution:</h4>1) If your Faceplate or Backplate appear broken as shown in the first images (left) please contact support by email at <a href="mailto:support@iottysmarthome.com">support@iottysmarthome.com</a> with a picture of your device in question, and your order # or email used at purchase for support.&#xA0;&#xA0;2) If your Faceplate and Backplate do not appear broken try gently loosening the back plate screws and reinstalling.&#xA0;Tags: backplate faceplate tabs broke, cover won&apos;t stay on, cover falls, glass plate loose, faceplate loose&#xA0;

Face plate won't stay on

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How can I use my iotty Smart Switch to control my garage door?

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Registration Issues - Cannot connect to my 2.4 GHz or Mesh Wi-Fi Network

Device is not responding - How to physically reset the device to automatically reconnect

One of my switches is not responsive and I cannot see in on the Rooms page on the iotty App.

Sensitivity Issue / Touch Panel Unresponsive

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