&#xA0;The Gen2 iotty Smart Switch will carry a UL (#E527071) and TUV certification.The Gen1 iotty Smart Switch is covered by TUV which is the equivalent to the UL certification. You can read about this here:<a href="https://www.tuv.com/usa/en/ctuvus-certification.html">https://www.tuv.com/usa/en/ctuvus-certification.html</a>&#xA0;Both cTUVus and UL are worldwide licensed testing laboratories to ensure products meet strict manufacturing requirements. While UL is the most common in the United States, cTUVus is very common around the rest of the world and is also recognized and accepted in the United States. Any certified electrician can install devices bearing the cTUVus certification.&#xA0;Further, below are the public links to the FCC registrations.U1: <a href="https://apps.fcc.gov/oetcf/eas/reports/ViewExhibitReport.cfm?mode=Exhibits&amp;RequestTimeout=500&amp;calledFromFrame=N&amp;application_id=JXsdpzFFTwTC4Jz2jRgQQw%3D%3D&amp;fcc_id=2AOKTLSWU3" target="_self">https://apps.fcc.gov/oetcf/eas/reports/ViewExhibitReport.cfm?mode=Exhibits&amp;RequestTimeout=500&amp;calledFromFrame=N&amp;application_id=JXsdpzFFTwTC4Jz2jRgQQw%3D%3D&amp;fcc_id=2AOKTLSWU3</a>U2 &amp; U3: <a href="https://apps.fcc.gov/oetcf/eas/reports/ViewExhibitReport.cfm?mode=Exhibits&amp;RequestTimeout=500&amp;calledFromFrame=N&amp;application_id=9vpdYJDvP0yoErcj5mE7oQ%3D%3D&amp;fcc_id=2AOKTLSWU1" target="_self">https://apps.fcc.gov/oetcf/eas/reports/ViewExhibitReport.cfm?mode=Exhibits&amp;RequestTimeout=500&amp;calledFromFrame=N&amp;application_id=9vpdYJDvP0yoErcj5mE7oQ%3D%3D&amp;fcc_id=2AOKTLSWU1</a>&#xA0;Tags: UL certification, ul-certified, use certified, &#xA0;

Is the iotty Smart Switch UL Certified? Yes!

<div class="p-rich_text_section">You can share access and control of your registered iotty Smart Switches with another iotty app account user. This enables them to view and control your iotty Smart Switches from their iotty app account.</div><div class="p-rich_text_section">&#xA0;</div><div class="p-rich_text_section">*Please note that automations that are not &#x2018;smartphone-dependent&#x2019; (Wi-Fi, Siri and Geo-location) cannot be created, modified or deleted by users who are not the owner of the device.</div><div class="p-rich_text_section">&#xA0;</div><div class="p-rich_text_section">1) Open the iotty app</div><div class="p-rich_text_section">&#xA0;</div><div class="p-rich_text_section">2) Select &quot;Home&quot; (or other name) and tap on the pen (edit)</div><div class="p-rich_text_section">&#xA0;</div><pre class="p-rich_text_section"><img alt="img1.PNG" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/de917ec0-9282-48cb-aebc-04f71bac8f8a.PNG" class="fr-fic fr-dii"></pre>&#xA0;3) Scroll down to &quot;Shares&quot; and tap on &quot;Add New&quot; (you can chose whether to share all devices or only specific devices)&#xA0;<pre><img alt="img3.PNG" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/6588d864-5a5a-4a1c-82bd-975ae013273d.PNG" class="fr-fic fr-dii"> <img alt="img2.PNG" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/3e6cdabf-1036-4a9f-9607-d46d313fe919.PNG" class="fr-fic fr-dii"></pre>&#xA0;4) After this selection is made, scroll down and select &#x201C;send invite&#x201D;. You can send the invite by email to the other user you would like to share your iotty devices with.&#xA0;Tags: share access, share control, sharing account, shares, give access

How to share access of your registered iotty Smart Switches to another user

&#xA0;In order to change the Wi-Fi your switches are registered to you will need to re-register your devices with the new credentials following the steps below. You can also replicate the same Wi-Fi SSID and password as your previous router/modem has so your iotty devices will connect to the new Wi-Fi on their own automatically.&#xA0;If you are changing your Wi-Fi network or internet provider you will need to <a href="https://iottysmarthome.com/pages/help-center?hcUrl=%2Fen-US%2Fregistering-your-iotty-smart-switch-342858" rel="noopener noreferrer" target="_blank">re-register your switches following the steps here. </a>&#xA0;&#xA0;Tags: wifi, modem, router, change network, new internet, forget wifi, New SSID, changed internet&#xA0;

I changed my router/modem how do I reconnect my iotty devices?

&#xA0;At iotty we take every step possible to ensure our products and our customer&#x2019;s experience is nothing short of exceptional. We inspect every order, product, and detail to put you, the customer, at ease. Our stance is no different when it comes to Mail Tampering or Fraud. We comply fully with any investigation or proceedings into any instance of suspected Mail Tampering or Fraud. Mail Fraud or Tampering is a federal crime and it impacts you, the consumer.&#xA0;Mail fraud is a federal offense with a penalty of up to 20 years incarceration and a fine up to $250,000. Mail Tampering or Theft is a federal offense with a penalty of up to 5 years incarceration and a fine of $250,000 per offense.We ship all iotty products via USPS, UPS, or DHL (International) with tracking on every single order. You will receive tracking information for your order to the email you provide. Upon clicking the link in the email you receive from iotty you will see your orders progress and a time window of when to expect the delivery. If the projected time or day does not fit your schedule you can reschedule the delivery to better fit your schedule.&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0; Please be aware, any order of&#xA0;8 or more units&#xA0;will require a signature upon delivery with the recipients name to ensure accuracy of the delivery. If there is no one available upon delivery to the shipping address provided, the item will be held by the carrier and delivery will be attempted each of the next two business days. You will receive an email from the carrier if this occurs.&#xA0;Any first time orders of&#xA0;8 or more units&#xA0;will generate a confirmation email from us to confirm your order with a projected shipment date following 4-5 business days, if you respond and confirm the order sooner we will fulfill the shipment as soon as possible.We take these steps to help protect our customers and ensure your order is handled and delivered to 100% accuracy. If you find something wrong, for example; an order was not delivered to you, you are missing parts of your order, or you never placed an order with iotty please let us know at&#xA0;<a href="mailto:support@iottysmarthome.com">support@iottysmarthome.com</a>&#xA0;as soon as possible. We will be happy to help you.&#xA0;Tags: Shipping policy, mail fraud, fraudulent activity, carrier&#xA0;

What is iotty's Mail Tampering and Fraud Policy?

&#xA0;iotty Smart Home expects to release Smart Outlets in 2025, which will match the style of the iotty Smart Switch.&#xA0;&#xA0;Tags: Outlet, socket, sockets, plugs, plugin, plugged&#xA0;

Will iotty offer a matching Smart Outlet model?

Below are instructions on setting up the iotty switches for control with Alexa.&#xA0;1) Install then register the switches in the iotty app.2) Rename the switches in the iotty app (Alexa will import the exact names so be thoughtful!)3) Login to the Alexa app and download the iotty skill (Go to the Menu and choose Skills &amp; Games then search for iotty).4) When prompted, login using your iotty credentials and then select to discover devices.5) Once discovered select each switch one at a time and choose to setup. This will automatically import your iotty devices to Alexa for voice control.&#xA0;Tags; Alexa integration, connect with alexa, amazonalexa,&#xA0;

How do I set up iotty control with Amazon Alexa?

The Dimmer Module is not compatible with the Gen1 iotty Smart Switch and cannot be placed on the existing 1st Generation models (sold in 2022 &amp; earlier)&#xA0;The Dimmer Module is compatible with and attaches to the Switch Controller of the 2nd Generation of the iotty Smart Switch. Please note that one Dimmer Module is required per gang to allow dimming at the switch.&#xA0;EX: A 3 gang Switch with dimming at each Switch would need one 3 Switch Controller and 3 Dimmer Modules (purchased separately).&#xA0;**For Multi-way (3-Way / 4-Way Set-ups) only one Dimmer Module is required at the Control Box.&#xA0;&#xA0;Tags: module, 1st gen, 1 gen, dimming mod, dimmer module, compatibility of module,&#xA0;

Does the Dimmer Module work with the Gen1 iotty Smart Switch?

You can control your iotty Smart Switches with your Smartphone from anywhere you have cellular service. Once you install and register your iotty devices to your own iotty app account and you can view your switches, indicate if they are On or Off, Turn On or Off your devices, and set up scenes and automations to schedule your devices as you wish.*&#xA0;*Please note Wi-Fi or Cellular data for your &#xA0;smartphone is required to control your devices with the iotty app.Below is a sample of the rooms page showing your devices in your iotty app account. <img src="https://attachments.gorgias.help/dk8r5/hc/qvgg/img201-51ac92f8-d6ee-45ab-a68b-0b84ceb3124e.jpeg" style="width: 300px;" class="fr-fic fr-dib fr-fil"> Tags: remote control, remote, any where, cellular

Can I control my iotty Smart Switches from anywhere?

All iotty Smart Switches (Gen1 and Gen2) can be controlled from the iotty app which is free to download and use from the App or Google Play store.&#xA0;Gen1 and Gen2 iotty Smart Switches can communicate with each other and toggle together in Automations like the <a href="https://iottysmarthome.com/pages/help-center?hcUrl=%2Fen-US%2Fiotty-time-automation-user-guide-342855" rel="noopener noreferrer" target="_blank">Time Automation</a> or Scene commands.&#xA0;For 3-way and 4-way set-ups you can use a Gen1 and Gen2 iotty Smart Switch at separate locations of the same 3-way / 4-way. The Gen2 Switch with the Dimmer Module (purchased separately) attached should be placed at the control location (load to fixture) of the 3-way / 4-way set-up if you wish to have dimming of the lights.&#xA0;Please note you will only be able to dim the shared lights at the control location of the Gen2 iotty Smart Switch where the Dimmer Module (purchased separately) is attached or from the iotty app once all 3-way / 4-way switches are <a href="https://iottysmarthome.com/pages/help-center?hcUrl=%2Fen-US%2Fregistering-your-iotty-smart-switch-342858" rel="noopener noreferrer" target="_blank">registered</a> and linked via <a href="https://iottysmarthome.com/pages/help-center?hcUrl=%2Fen-US%2Fiotty-multi-way-automation-user-guide-342859" rel="noopener noreferrer" target="_blank">Multiway Automation.</a>&#xA0;&#xA0;&#xA0;

Is the Gen2 iotty Smart Switch Controller compatible with the Gen1 iotty Smart Switch?

The iotty Smart Switch line currently offers 1, 2, 3, and 4 Gang configurations.&#xA0;There is not currently a timeline of if or when a 5 Gang will be available.5 and 6 gang configurations are achieved by installing two separate electrical boxes next to each other. For example, if you need to control 6 switches, you can have an electrician install two electrical boxes and then put two 3 gang units next to each other. It is easiest to do this with new construction while the walls are still open. Doing this on an existing wall is a large project and requires opening the wall, installing separate boxes and then re-installing sheet rock, spackling, and painting.&#xA0;&#xA0;IMPORTANT: In either case, it is important to remember to place the electric boxes far enough from one another so the spacing between the switch covers meets your desired aesthetic.&#xA0;&#xA0;&#xA0;Tags: U-4, quadruple, 4-gang, four, five gang, six, U5, U-5, U6, U-6

Does iotty have a 5 gang iotty Smart Switch Model?

<h2 id="how-to-adjust-the-backlight-intensity-of-your-iotty-smart-switch">How to adjust the Backlight intensity of your iotty Smart Switch</h2>You can adjust the Backlight intensity of your registered iotty Smart Switches from your iotty app account. This can not be done from physically from the Plate itself. Please follow these steps below to adjust the Backlight for one or all of your registered iotty Smart Switches.&#xA0;1) Open the iotty app and on the Devices Page select &apos;Plates&apos;<pre><img alt="Screen_Shot_2022-11-16_at_2.14.34_PM.png" height="690" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/bcdf6421-6c21-4604-b43f-556bca9803c9.png" width="318" class="fr-fic fr-dii"></pre>&#xA0;2) This brings you to the Plates list of your iotty Smart Switches. A Plate is the Controller which contains all of the gangs of a Switch per location. (One Plate can contain 1, 2, 3, or 4 Switches depending on the model). Select the Plate you would like to adjust the backlight intensity of by selecting the &apos; &gt; &apos; arrow<pre><img alt="Screen_Shot_2022-11-16_at_2.14.50_PM.png" height="693" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/654b810c-9084-4408-9350-bf6bcf73077e.png" width="318" class="fr-fic fr-dii"></pre>&#xA0;3) This will bring you to the Plate settings where you can slide the bar to adjust the backlight intensity of the Plate from Off (Grey) to Full (Blue) and anywhere in between**You can also adjust the backlight intensity of all of your registered iotty Smart Switches by selecting the box to the left of &apos;Adjust for all plates&apos;<pre><img alt="Screen_Shot_2022-11-16_at_2.15.05_PM.png" height="690" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/83c0c6bf-a350-4922-ac11-0c6266426094.png" width="318" class="fr-fic fr-dii"></pre> Once you&apos;ve made your selection it will automatically save and the backlight brightness for your iotty Plate(s) will adjust to the setting selected&#xA0;Tags: switch brightness, dim plate, dim backplate, dim controller, dimming of backlight, darken backlight, light behind plate, adjust illumination,&#xA0;

How to adjust the Backlight Intensity of your iotty Smart Switch

<h2 id="how-to-change-the-password-of-your-iotty-app-account">How to change the Password of your iotty app account:</h2>There are 2 ways to change the password of your iotty app account, one can be done from inside &apos;My Account&apos; in your iotty app, and the other is from the log in screen. Both ways of resetting your password for your iotty app account are shown below.&#xA0;<h3 id="option-1-not-signed-in">Option 1: Not Signed in</h3>1)&#xA0; At the log-in screen select &apos; Forgot password? &apos;<pre><img alt="Screen_Shot_2022-11-26_at_9.49.29_AM.png" height="697" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/2c7ef8cd-6c91-46ab-aaa1-b88ead29ee94.png" width="318" class="fr-fic fr-dii"></pre>&#xA0;2) Enter your email address you used for your iotty app account and select &apos;Send password reset link&apos;<pre><img alt="Screen_Shot_2022-11-26_at_9.50.08_AM.png" height="694" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/c92736b8-acd6-4edc-bb89-0da1655175bb.png" width="318" class="fr-fic fr-dii"></pre>&#xA0;3) Open your email account and look for an email from iotty (check your spam folder if you do not see it within a few minutes) and enter a new password for your account twice<pre><img alt="Screen_Shot_2022-11-26_at_9.56.08_AM.png" height="397" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/17472a46-6b31-45db-abef-a7e0d9a47976.png" width="582" class="fr-fic fr-dii"></pre><pre><img alt="Screen_Shot_2022-11-26_at_9.58.05_AM.png" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/56e18d81-1bce-454c-b046-ed3b6f6947f2.png" class="fr-fic fr-dii"></pre>&#xA0;4) Once completed you will see the message below from the link you open from your email and you can now log in to your iotty app account with the new password<pre><img alt="reset_password.JPG" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/97bf2b4c-dac0-4dbe-ac1c-2aa950c19636.JPG" class="fr-fic fr-dii"></pre>&#xA0;&#xA0;<h3 id="option-2-signed-in">Option 2: Signed In</h3>1) In the iotty app select the bottom right icon (3 horizontal line with little circles)<pre><img alt="Screen_Shot_2022-11-26_at_10.02.10_AM.png" height="696" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/886e0d23-ba51-49b1-8fd7-bb2101540a9d.png" width="318" class="fr-fic fr-dii"></pre>&#xA0;2) This brings you to the Settings page, select &apos;My Account&apos;<pre><img alt="Screen_Shot_2022-11-26_at_10.04.31_AM.png" height="693" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/cd20f748-7817-491e-92ba-0ae70b61696d.png" width="318" class="fr-fic fr-dii"></pre>&#xA0;3) On the My Account page select &apos;Change Password&apos; at the bottom of the screen<pre><img alt="Screen_Shot_2022-11-26_at_10.06.45_AM.png" height="694" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/f4fcdb3d-7fbb-488a-b383-2d2ed18f937b.png" width="318" class="fr-fic fr-dii"></pre>4) Enter in your current password, and enter your new password twice and select &apos;Change Password&apos; when finished<pre><img alt="IMG_73681E43F536-1.jpeg" height="688" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/b330a22c-f905-4e01-a050-0257224e3e60.jpeg" width="318" class="fr-fic fr-dii"> <img alt="Screen_Shot_2022-11-26_at_10.14.01_AM.png" height="689" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/951a22ba-6af5-4ea3-95fc-e7b8fce48018.png" width="318" class="fr-fic fr-dii"></pre>&#xA0;Tags: reset, pass word, credentials, changepass, reset password&#xA0;

How To change the Password of your iotty app account

<h4 id="how-to-enable-google-assistant-to-control-your-iotty-smart-devices">How to enable Google Assistant to control your iotty Smart devices:</h4>1) In the Google Assistant App on your Smart Phone go to your Google Account Settings, by selecting your Profile photo on the top right of the home page. This brings you to your Account page, select &apos;Assistant&apos; and &apos;Home Control&apos; as shown below. <pre><img alt="googleassit1.JPG" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/60d9c5e4-543b-4eed-b51e-1ab0a8a49507.JPG" class="fr-fic fr-dii"> <img alt="googleassist2.JPG" height="423" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/b8cfc383-ff70-49d7-98a9-d7b489be55fe.JPG" width="235" class="fr-fic fr-dii"></pre>&#xA0;2) Under &apos;Home Control&apos; you can add your Smart Devices by selecting the &apos; + &apos; icon on the bottom right. There you can type in &quot;iotty&quot; (lower case i) and select iotty as shown. <pre><img alt="googleassist3.JPG" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/bdbdc5d3-0623-4bf5-ac8a-1891f46b67fb.JPG" class="fr-fic fr-dii"> <img alt="googleassit4.JPG" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/1b0dfbdd-8bf8-4c11-8b83-e4ca2b81351f.JPG" class="fr-fic fr-dii"></pre> 3) You will then be prompted to login to your iotty app account using your email and password you used for your iotty app. Enter the credentials and select &apos;Log In&apos;. You will then be asked to allow Google Assistant to access your iotty app and Smart Switches to allow control, select &apos;Allow&apos;. <pre><img alt="googleassist5.JPG" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/16ae374f-8b3b-4078-8409-2400271cdb1f.JPG" class="fr-fic fr-dii"> <img alt="googleassist6.JPG" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/b1c4ab97-1a22-4836-ab6f-a844600c2ee4.JPG" class="fr-fic fr-dii"></pre> 4) Congratulations! You have now integrated your iotty Smart Devices to be controlled by Google Assistant. You will be brought to your home page listing all of your active iotty devices where you can create rooms, and customize your control of iotty by Google Assistant.

How to Integrate iotty Smart Switches with Google Assistant

Controlling your iotty Smart Switches with SmartThings is easy:<ul><li>Login to SmartThings and click&#xA0;Add Device;</li></ul><img alt="Screenshot_20190916-124614_SmartThings.jpg" height="625" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/ede2f486-b359-4ebd-85c6-81dcce2d5f81.jpg" width="304" class="fr-fic fr-dii">&#xA0;&#xA0;<ul><li>Search iotty Smart Devices or select iotty in&#xA0;All Brands;</li></ul>&#xA0;<img alt="Screenshot_20190916-115441_SmartThings.jpg" height="625" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/19cb940a-f02a-41fd-bcef-ba783d56ca15.jpg" width="304" class="fr-fic fr-dii">&#xA0;<ul><li class="wysiwyg-text-align-left">Once you have selected your device, log in to your iotty account:</li></ul>&#xA0;<img alt="Screenshot_20190916-115537_SmartThings.jpg" height="625" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/3cfd7e83-885a-40ab-9783-6d746a5c86aa.jpg" width="304" class="fr-fic fr-dii">&#xA0;<ul><li class="wysiwyg-text-align-left">Set the Rooms according to your preferences:</li></ul><img alt="Screenshot_20190916-115831_SmartThings.jpg" height="534" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/c894aad3-e7f2-4822-8237-953faa661ade.jpg" width="304" class="fr-fic fr-dii"><ul><li class="wysiwyg-text-align-left">That&apos;s it! Now you can use all the features of&#xA0;SmartThings to control your iotty!</li></ul><img alt="Screenshot_20190916-115901_SmartThings.jpg" height="625" src="https://hsfiles.gorgias.help/gm/help-centers/23871/attachments/b9e4264f-66bc-483e-be3c-46f9af66ff65.jpg" width="304" class="fr-fic fr-dii">&#xA0;Tags: Smartthings, smartthing, smart things integration, integrate with smart things&#xA0;

How can I control iotty with Smart Things?

The iotty Smart Switch currently supports Alexa, IFTTT, Google Home, Siri Shortcuts, and Smart Things.&#xA0; We are continuously working on including integrations with additional software and platforms.&#xA0;

What does the iotty Smart Switch integrate with? What platforms is iotty compatible with?

You can find the details of our Return Policy and Satisfaction Guarantee here: <a href="https://iottysmarthome.com/policies/refund-policy" rel="noopener" target="_blank">https://iottysmarthome.com/policies/refund-policy</a>

What is iotty Smart Home's Return Policy?

<h2 id="shipping-policy">Shipping Policy:</h2>
 &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;We ship all iotty products via USPS, UPS, or DHL (International orders) with tracking on every order. Orders normally ship in 2 to 3 business days from the date of purchase, conditions permitting. Once the order ships you will receive tracking information for your order to the email you provide. Upon clicking the link in the email you receive from iotty you will see your orders progress and a time window of when to expect the delivery. If the projected time or day does not fit your schedule you can reschedule the delivery by contacting the carrier directly.
&#xA0; &#xA0; &#xA0; &#xA0; &#xA0;Please note that for pre-paid shipping methods (UPS Ground, UPS 2nd Day Air, USPS Priority Mail, and International [DHL]), provide estimated handling/transit times by the carrier once received. This time is an estimate, not a guarantee, and does not include time needed to prepare and fulfill your order (as shown above). For example, an order that is placed with a pre-paid expedited shipping method such as UPS Ground, may show a handling/transit time of 2 business days. This order would be expected to arrive in 4 to 5 business days from date of purchase or 2 business days from date of shipment. In the event you need to receive your order earlier than this time estimate please reach out to customer support at <a href="mailto:support@iottysmarthome.com">support@iottysmarthome.com</a> as soon as possible and we will be happy to help expedite your order or offer faster pre-paid shipping methods if available.
&#xA0; &#xA0; &#xA0; &#xA0; &#xA0;Please be aware orders totaling above $600.00 will require a signature upon delivery with the recipients name to ensure accuracy of the delivery. If there is no one available upon delivery to the shipping address provided, the item will be held by the carrier and delivery will be attempted each of the next two business days until 3 attempts are made to deliver the package. You will receive an email from the carrier if this occurs. You can opt to have the package held at a local UPS Access Point / USPS location for pick up during business hours.
&#xA0; &#xA0; &#xA0; &#xA0; &#xA0;We take these steps to help protect our customers and ensure your order is handled and delivered to 100% accuracy. If you find something wrong, for example; an order was not delivered to you, you are missing parts of your order, or you never placed an order with iotty please let us know at <a aria-describedby="slack-kit-tooltip" class="c-link" href="mailto:support@iottysmarthome.com" rel="noopener noreferrer" target="_blank">support@iottysmarthome.com</a> as soon as possible. We will be happy to help you.
&#xA0;
Tags: how do you ship, signature required, package signature confirmation, shipment, carriers, package handling,

What is iotty's Shipping Policy?

The iotty Smart Wi-Fi Switch supports dimming with use of the Dimmer Module.&#xA0;Each switch of an IOTTY controller can be made dimmable by simply clicking in a Dimmer Module to the back of the controller.For Multi-Way (3-way / 4-way) set ups only the control Switch location requires a Dimmer Module.&#xA0;Tags: dimmer, dimming, dim lights, adjust light intensity, dim, does it dim,&#xA0;

Does the iotty Smart Switch Dim?

The iotty Smart Switch and App does not require a subscription. All of the features you currently see are available free of charge and without a paid subscription.&#xA0;

Does the iotty Smart Switch Require a Subscription?

The proximity feature is designed for when you enter / exit your home. There is not a motion sensor within the switch; rather it uses GPS from your mobile phone to detect your location which is not precise enough to detect moves between rooms. You can trigger an action (turn on/off light) based on when you enter or leave a circle around your home and the distance can be customized from within the app. In addition to the location based triggers, you can also have triggers occur based around sunrise / sunset, what other iotty devices are doing in the home, and time of day. With each of these triggers you can set a command to occur.&#xA0;

How Does the iotty Smart Switch Proximity Feature Work?

The iotty Smart Switch can be used with a variety of devices including ceiling fans. This includes switches that are a fan on one switch and a light on another on the same panel. However, the switch can only control on/off, you will not be able to adjust the speed using an iotty Smart Switch. While very few customers run into an issue, the switch does have some limitations on the electrical load it can control. The mechanical limits are as follows:Mechanical Input: 110-260 Vac Frequency: 50-60 Hz Current: Max 5A per output Standby power: &lt;0.5W Working temperature: from 0&#xB0;C to 40&#xB0;C Neutral wire requirediotty Supports &#x2013; Any bulb (incandescent, fluorescent, LED) with a load of maximum 5A &#x2013; Any other resistive load of maximum 5A&#xA0;Tags: fan, bathroom fan, exhaust fan, largefan, smallfan, ceilingfan,&#xA0;

Does the iotty Smart Switch Work with Ceiling Fans?

If your iotty Smart Switch stops to work, you should email <a href="mailto:support@iottysmarthome.com">support@iottysmarthome.com</a> and include your email, name, and order number so our team can help to resolve the issue. If the issue can not be resolved and you purchased the iotty Smart Switch within 12 months, our team will process an order for a replacement unit to be sent to you free of charge.&#xA0;

How Can I Get a Replacement Unit If My iotty Smart Switch Is Broken?

When the Internet is out, the switches function as a normal light switch. The switches respond to your physical touch but they can not be controlled by the mobile app. The one exception to this is with multi-way switches. With our technology, in 3-way / multi-way setup, only one switch actually controls the power to the lights / device being switched. The other switches simply take power to connect to the WiFi and send a signal to the main switch to toggle on or off. If the Internet is out, the signal will not make it from these switches to the switch that controls the lights / device so only the one master switch will respond to your physical touch when the Internet is out.&#xA0;

What Does the iotty Smart Switch Do When the Internet Goes Out?

You can view the technical specifications and product dimensions for all iotty Smart Switch Controller models here: <a href="https://iottysmarthome.com/pages/iotty-tech-specs" rel="noopener noreferrer" target="_blank">https://iottysmarthome.com/pages/iotty-tech-specs</a>.&#xA0;

Where Can I Find Detailed Technical Specifications?

There is not an automated method to transfer control of your iotty devices from one email to a different email account; this includes changing the email of your iotty app account. However, you can re-register the devices to the new account. The best way to do this is to:<ol><li>Create the new iotty account with the new email you would like to use.</li><li>Remove the faceplate from the switch (repeat here down for all switches) and press the AP button (this has the switch rebroadcast the network)</li><li>Follow the normal process of registration on the new account: Connect to the switch Wi-Fi, add device, enter Wi-Fi network and password</li><li>Reinstall the glass faceplate</li><li>Reset touch sensitivity</li></ol>If you get stuck on any of these steps, below are more detailed instructions.&#xA0;<h2 id="removing-the-glass-faceplate">Removing the glass faceplate:</h2>To remove the glass faceplate (put your thumbs on top of the faceplate and use the rest of your fingers at the bottom of the faceplate. You need to pull firmly at the bottom while using your thumbs to keep the top in place. There are two small clips so it will take a little bit of force but should not need tools). Once you hear the bottom pop off then you can just slide it up over the top. The goal is to use your thumbs to keep the top in place and just come off enough on the bottom to unclick the clips then lift it up and off (try not to swing it all the way out and up).<h2 id="register-your-device-using-airplane-mode">Register your device using airplane mode</h2><ol><li>Connect your phone/tablet to the switch&apos;s network (IOTTY_serial_number)</li><li>Turn on airplane mode (in some rare scenarios your phone/tablet will send communications over your mobile data network even when connected to the switch which will prevent registration)</li><li>Select the plus sign and add device then reset it to factory defaults (this ensures you are communicating with the switch by confirming a successful factory reset).</li><li>Select the plus sign and add device and enter in your home&apos;s SSID/Network name (Some routers broadcast two networks with the same name and adds a _2.4GHz or 5.0GHz. make sure to include the full SSID including the ending if applicable and note that it can only connect to 2.4GHz networks) and password</li><li>Once your device(s) are registered, reconnect your phone/tablet to your home network</li><li>Restart the iotty app and you should see your switch connected.</li></ol><h2 id="reset-the-touch-sensitivity-of-the-device">Reset the touch sensitivity of the device:</h2>Since the glass was removed with the power on, it causes a temporary sensitivity issue that is easily resolved. Please install the glass faceplate and then from the app navigate to the device and restart it. You can accomplish this by:<ol><li>Open the iotty app</li><li>From the Home Screen (make sure Rooms is highlighted in the top row) click the blue bar &apos;All Devices&apos;</li><li>Then click the background of the device (not the light bulb) to open the device settings</li><li>Scroll to the bottom of the menu and click the blue bar &apos;Restart Device&apos;</li></ol>NOTE - If you cannot complete the switch registration but the switch works by touch with the glass faceplate off, you can reset the touch sensitivity by installing the glass faceplate, then cycling power to the switch from the breaker. This will let you operate the switch in manual mode until troubleshooting is completed.&#xA0;Tag: change email, change email of iotty app account, iotty app account email

Can I change the email of my iotty app account?

A program for re-sellers and installation partners is in the works. If you are interested in selling or installing iotty Smart Switches, please email <a href="mailto:support@iottysmarthome.com">support@iottysmarthome.com</a>. In your email, please include your name, your company name,&#xA0;license number, address, telephone number, and whether you are interested in selling, installing, or both. Our staff will then be sure to notify you once the professional network is available for registration.&#xA0;

Can I Become a Reseller / Installer of iotty Smart Switches?

iottysmarthome.com offers a 1 Year Limited Warranty on all products purchased, starting from the date of delivery of the order. You can view the details of our Limited Warranty Policy here: https://iottysmarthome.com/pages/limited-warranty. Tags: rep

<a href="//iottysmarthome.com">iottysmarthome.com</a> offers a 1 Year Limited Warranty on all products purchased, starting from the date of delivery of the order. You can view the details of our Limited Warranty Policy here: <a href="https://iottysmarthome.com/pages/limited-warranty" id="isPasted">https://iottysmarthome.com/pages/limited-warranty</a> Tags: replace, replacement, defective, LED bulb, bad switch, expire, failed switch, warranty, guarantee

What is the iottysmarthome's Limited Warranty policy?

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